Privacy Policy
Short, because we collect little. Decline the analytics and we stop immediately, and we do not sell anything to anybody, ever.
Who this covers
Kitchen Made New, a kitchen refacing, painting and refinishing business operating across the Greater Toronto Area from a shop at 1090 Barmac Drive, North York, Ontario M9L 2X3.
This policy covers kitchenmadenew.com, including the Oakville and North York sections of it. It is written to meet Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Last updated 2 August 2026.
What we collect, and only when you give it
We collect nothing about you until you contact us. There is no account to create and nothing to opt out of.
When you fill in our contact form we receive your name, email address and phone number, and whatever you write in the message. If you send photographs of your kitchen — which is how nearly every quote here is produced — we receive those too.
Alongside a form submission we may also receive how you arrived: the page you landed on, the site that referred you, and any campaign tags on the link you clicked. That tells us which of our pages brings people in. It is about the route, not about you, and it is discarded with the rest of your record when that goes.
We do not ask for and have no use for your address, date of birth, financial details or anything else, and none of that is collected by this website.
Where it goes
Form submissions go to GoHighLevel, the customer relationship system this business runs on. On some pages the form you fill in is theirs, embedded directly in our page, which means what you type reaches them without passing through our own server first. GoHighLevel stores it on our behalf and is bound by its own agreement with us.
Nobody else receives it. We do not sell, rent or trade personal information, and we do not share it with advertisers, data brokers or marketing lists. Where a job involves a countertop fabricator or another trade, we pass on only what that person needs to do the work — usually a name, an address and a phone number — and only once you have engaged us.
Analytics, and how to switch it off
We use Google Analytics 4 to see which pages bring people here, and the Meta pixel so we can tell whether advertising is worth what it costs. Both set cookies. The Meta pixel also reports your visit to Meta, which can connect it to a Facebook or Instagram account.
Both start when you arrive, and the banner tells you so. We are being plain about this rather than implying you opted in: continuing to browse is what counts as agreement, which is what Canadian privacy law allows for measurement of this kind. It is not what stricter regimes elsewhere require, and if you would rather not be counted, the next paragraph is the whole answer.
Decline and we stop — on that visit, not just the next one. The button is on the banner and there is a Cookies link in the footer of every page. Declining switches Google Analytics off immediately and stops the Meta pixel sending anything further. What has already been recorded in those first seconds cannot be recalled, and we would rather say that than pretend otherwise.
Decline and the site behaves identically. Nothing is withheld, no feature stops working, and you are not asked again on every page. Your choice is remembered in your browser's local storage rather than in a cookie, so recording "no thank you" does not itself set one.
One counter runs for everyone and cannot be switched off, because there is nothing to switch off. We use Cloudflare Web Analytics, which counts page views, the country a visit came from, and which site referred it. It sets no cookie, stores nothing on your device, and cannot follow you to another site or recognise you when you come back. It exists so we know roughly how many people visit at all, which the two above cannot tell us once anyone declines.
Changed your mind either way? There is a Cookies link in the footer of every page. It clears the choice and asks again.
We do not use session recording, heatmaps, or anything that reproduces what you did on a page.
Two third-party embeds also appear, for reasons unrelated to measuring anyone:
- A GoHighLevel form on each contact page, which is how you send us the details of your kitchen. It is their form inside our page, so what you type reaches them directly.
- A Google Map on the Oakville page, so you can see where we are. Loading it tells Google you visited that page and Google may set its own cookies.
Neither is placed by us for tracking, and neither appears on any page that does not need it.
The colour visualiser, and what happens to your photo
The kitchen colour visualiser lets you upload a photograph of your own kitchen and see the cabinets in a different colour. That photograph is the most personal thing this site ever handles — it is the inside of your home — so here is exactly what happens to it.
Your browser shrinks it before it leaves your device. The photo is resized to about 1600 pixels on its longest edge in the page itself, before anything is uploaded. What we receive is already smaller than what came off your phone.
It passes through our server and is not stored there. The photo is held in memory only for as long as it takes to produce the preview — seconds — and is never written to disk, never logged, and never attached to any record. Close the tab and nothing of it remains with us.
It is sent to Google. The preview is produced by Google's Gemini image model, so your photograph is transmitted to Google to be processed. That is not optional — it is how the tool works, and there is no version of it where the image stays on our own machines.
We use the paid tier of that service, which matters and is the reason we say so: on Google's paid tier your photograph is not used to train or improve their models. It is processed to make your preview and that is the end of it. The free tier does not carry that undertaking, and we do not use it.
Nothing is linked to you unless you ask us for a price. The visualiser itself asks for no name, no email and no phone number, and it does not set a cookie. Look at your kitchen in ten colours and leave, and we never know you were there.
If you ask for a price, the photographs go with it — automatically, and that is the point of the button. It is labelled Send my photos and get a price, because pressing it sends the photograph you uploaded and the colour preview it produced, along with your name and contact details, to our customer system. You do not have to find the photo on your phone and attach it a second time. From that moment the photographs are part of your enquiry and are kept and deleted on exactly the same terms as everything else on this page.
They are sent to our customer system directly, not published. The photographs are passed from our server to GoHighLevel's, so at no point does a photograph of the inside of your home sit at a public web address. They are visible to us in your enquiry, and to nobody else.
If you would rather not. Do not use the tool — nothing else on the site depends on it. You can still send photographs to us directly for a quote, which is how nearly every quote here is produced, and those go only to us and our customer system.
What our host sees
The site is served by Vercel, which keeps ordinary server logs — the IP address a request came from, the time, the page, and the browser's user-agent string. Every web host on earth keeps these; they exist to run and secure the service, not to identify you, and we do not use them to.
How long we keep it
A photograph put through the colour visualiser is kept for no time at all — it is processed and gone, as described above. What follows is about enquiries.
An enquiry that does not turn into work is kept while we might still hear back from you, then removed. A completed job's record is kept for as long as the warranty runs — five years on the finish and workmanship, fifteen on waterproof MDF doors — because honouring a warranty means being able to find what we did and when.
We are not required to keep any of it beyond that, and if you ask us to delete it sooner we will, unless there is a live warranty or a legal reason we cannot.
Your rights, and how to use them
Under PIPEDA you can ask us what personal information we hold about you, ask for a copy of it, ask us to correct anything wrong, and ask us to delete it.
Email nick@kitchenmadenew.com and say which you want. A person reads that address. We will respond within thirty days, which is the period the law allows, and usually much sooner.
If you are not satisfied with how we handle a request, you may complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Changes to this policy
If this changes we will update the date at the top. We will not quietly broaden what we collect — if that ever changes materially, the page will say so rather than being edited underneath you.
Questions about any of this?
Email nick@kitchenmadenew.com and a person will answer. If you want a copy of what we hold about you, or you want it deleted, that is the address to use and we will action it rather than route you through a form.
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Refaced. Repainted. Refinished.